What the hell is going on with my systems? This is a phrase we hear all the time from potential clients. Its not entirely unlike the "you might be a redneck" jokes. I can't login! What the hell is going on with my system? My files are missing! What the hell is going on with my system? My internets are slow! What the hell is going on with my system!
The truth may be painful, but it still remains true: YOU ARE WHAT IS WRONG WITH YOUR SYSTEM. If you don't know what is going on it is because you did not put proper monitoring, alerting, and accountability in place. Don't get me wrong. I can completely forgive this sin because so many people are thrust into a position of responsibility for technology that never knew what they were signing up for.
You started a small business in 2010 with just two employees and three computers. In 2018 you have three servers and forty computers. Things change, and its critical that you change with them.
This video will explain what you need to know to manage your technology infrastructure, internal IT staff, and external support personnel. Its a very high level view, but its the basic building blocks that will get you thinking and solving your technology woes.