I am happy to write a letter of recommendation for the ArcLight Group. They have restored my faith in IT services with both their seemingly endless knowledge of IT and compliance issues. We are a thirty-two-year-old, five audiologist practice encompassing a main office setting as well as two satellite offices in the otolaryngology departments of major hospitals in the Tulsa area. ArcLight has been able to take our unique business situation, use our specialty office management software, our audiometric and hearing aid fitting data, and integrate them all into a compliant patient record.
We have found virtually all of ArcLight’s employees to be eager to work and solve our problems. We have not experienced any surprises in terms of their cost estimates versus actual expenses. They have been very good about allowing us plenty of time to think about how we want a particular task done so as to best integrate it into our office flow.
ArcLight has also been invaluable in guiding us in the area of compliance. With our new system and policies in place, we feel we could withstand the scrutiny of any regulatory agency looking into the proper maintenance and custodial responsibility of patient records.
Perhaps the true test of an IT company’s service is their ability to quickly respond when a glitch does occur. We have virtually all members of the ArcLight team to respond in a very timely manner to the few of these situations we’ve experienced as we have replaced our old IT system.
I would be glad to talk with anyone regarding ArcLight Group and what their expertise and guidance has done for Audiology of Tulsa, PLLC. I recommend them without reservation.
Stanley R. Lang, Ph.D.
Doctor of Audiology, Practice Owner
Audiology of Tulsa, PLLC.