Managed IT Services

We treat the disease and not just the symptoms. What do I mean by this? Here is a real-world example that happens every day somewhere in the world. A business owner or employee notifies a third-party computer support guy (Tech) that their computer has a virus.

“The Technician does exactly what was asked and nothing more”

The owner asks the Tech to come out and remove the virus.  The Tech does exactly what was asked and removes the virus.  The next day another virus appears on the same computer and the process starts all over again.  Typically, the problem isn’t the computer user or your Tech.

“Many Technicians don’t know how or lack motivation to look beyond the problem in front of them to see the root cause

In truth the Tech is doing exactly what was asked of them.  Many Tech's don't know how or in some cases lack motivation to look beyond the problem in front of them to see the root cause.  You know the Tech is only “Treating the symptom rather than the disease”, but you don’t know how to get a real permanent solution.

We are trained and ingrained with the desire to look beyond the symptoms and find solutions.

We at ArcLight have many years of experience that guides our root cause analysis.  We are trained and ingrained with the desire to look beyond the symptoms and find appropriate and lasting solutions.

  • If your technology is a burden to productivity it might be time to look at the root cause.
  • If you are sick and tired of paying to treat symptoms, perhaps it’s time to contact ArcLight and have us remedy the disease and inoculate against future illness

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The ArcLight Process

1

Sanitize

We clean up your environment so it is in a supportable state.

2

Stabilize

Time to get serious with your technology by standardizing your infrastructure.

3

Optimize

Time to look at technology improvements to boost productivity!

The things you need and nothing you don’t

Managed Services

Remote IT Services

Hardware as a Service

Network Security

Data Backup and Recovery

Cloud Computing