What you should look for in a VoIP distributor

What you should look for in a VoIP distributor

If you’re itching to switch your old phone system to Voice over Internet Protocol (VoIP), you may be overwhelmed by the number of choices of distributors available. Many of them claim to be “the best” or “world-class” — but are they really? Can they meet your business needs? Before you choose a VoIP distributor, consider the following.

Highly trained technical support

A good VoIP distributor will provide some technical support before and after the sale. But a great VoIP distributor will offer highly skilled, well-trained, and certified support. Make sure your distributor’s IT team has been trained on the latest advances in VoIP technology, and has obtained the appropriate certifications.

Provisioning capabilities

Provisioning means providing service to the user. This includes configuring the hardware and software so they work properly. Ask your potential distributor how many stations and ports they have available, and whether or not they offer custom provisioning packages.

API services

Check whether your VoIP distributor offers advanced Application Program Interface (API) services. An API is a set of routines, protocols, and tools for building software applications that specify how software components should interact. It helps streamline your ordering process and ensures your hardware will arrive correctly provisioned on your service platform.

Training programs

Before committing to any VoIP distributor, be sure to check their educational resources. How often do they offer webinars on new products? Do they provide training and educational materials on their websites and product portals? And check whether your VoIP distributor is willing to create custom training materials for you and your customers.

A VoIP distributor that offers a complete suite of telephony services helps you overcome your business's phone service obstacles and lets you better serve your customers. For more information, don’t hesitate to get in touch with us.

Published with permission from TechAdvisory.org. Source.


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